Frequently Asked Questions

What is IMEI?

IMEI (International Mobile Equipment Identity) is a unique number assigned to every GSM phone. IMEI is used by service providers to identify valid devices and can prevent stolen devices from accessing their network. The IMEI is only a device identification number and has no relation to the subscriber (phone user).

Where do I find my IMEI?

IMEI is typically found underneath the battery. It can also be found be typing *#06# on a handset. IMEI is usually 15 decimal digits and begins with 35 or 98.

What information do I need to provide to unlock my phone?

You will need to send us the following information:

- Your name and contact information
- Your current phone carrier
- IMEI number

How do I pay for the unlocking service?

We process payments through Google Checkout™. You will be able to make payment using a VISA, MasterCard, DISCOVER or American Express card.

Is cell phone unlocking legal?

Unlocking your cell phone is entirely legal. On 11/22/2006 the U.S. Copyright Office legalized cell phone unlocking and allowed people to circumvent the technological protection in order to be able to switch carriers and use the phone on their network of preference.